Terms & Conditions
1. Ordering and Payment:
- Order Placement: Quotes via online form or phone; consultant provides pricing; order confirmed upon written acceptance and deposit.
- Pricing & Payment: CAD; taxes apply; accepts all major payment methods (specified); payment details confirmed during order.
- Deposits & Balances: Deposit secures order; balance due upon installation completion (or as specified).
- Changes & Cancellations: Written notice required; fees may apply (details provided with quote).
2. Products and Services:
- Product Descriptions: Accurate descriptions; image variations possible; warranties as specified per product.
- Installation: Professional installation; scope detailed in quote; customer responsible for site preparation.
- Warranty: Product and installation warranties provided (details vary by product/service).
- Measurements & Estimates: Professional measurements for accurate pricing; customer-provided measurements are preliminary.
3. Delivery and Installation:
- Scheduling: Installation scheduled upon order confirmation; communication regarding timelines and any potential delays.
- Site Prep: Customer clears furniture and removes old flooring (unless otherwise agreed).
- Property Access: Customer ensures safe and reasonable access for delivery and installation.
- Installation Damage: We are not responsible for pre-existing conditions; we take care during installation.
4. Returns and Refunds:
- Returns: Unused, undamaged products may be returned (conditions and restocking fees apply).
- Refunds: Processed according to policy (provided upon request); timelines vary based on payment method.
- Installation Issues: Contact us immediately for resolution of any installation concerns.
5. Liability and Disclaimer:
- Liability: Limited to the value of the services provided; excludes consequential damages (where permitted by law).
- Disclaimer: Warranties are as expressly stated; other implied warranties are excluded to the extent permitted by law.
6. Intellectual Property:
- Website Content: All website content is our property and protected by copyright.
7. Governing Law:
- Jurisdiction: Governed by the laws of [Province/Territory], Canada.
8. Changes to Terms:
- Updates: We may update these terms; notice provided on our website.